Guidebook for travelers

Our warmest good trip.

Dear traveller,

The listed below, in alphabetical order, show some general information and useful things to know that his journey can be enjoyable.

• DRIVER: Our staff, qualified and professional thanks to the kindness and decades of experience, is able to ensure a pleasant and relaxing journey.
• PETS: by arrangement with the office responsible for movement and travel, small dogs are accepted and for safety reasons they will travel in special cages.
• BAR: our coaches often come with a minibar, beverage or the coffee machine. Their distribution is regulated directly by the driver who buys their own drinks. Their administration is therefore not a standard but the driver staff.
• CHILDREN and TEENAGERS: trust in the sensibilities of parents / carers or teachers who, for obvious reasons of security please make children and teens to sit properly and not to stand while the bus is in motion.
• CHEWING GUM: you like the friendliness of the driver .... gently wrap in paper and throw them in baskets affixed.
• CONDUCT OF PASSENGERS AND DAMAGES: The parent is responsible for maintaining and maintain the order of transmission and is responsible for any harm they cause in the bus. Our employees have an obligation to detect and point out to the parent, in writing, regularity of service as well as damage caused during the trip.
• CERTIFICATION: we are pleased to announce that from June 2004 our company has obtained and maintains a quality management system that complies with UNI EN ISO 9001:2001, it is a milestone in our professional development that demonstrates our desire to continually improve the service park.
• BANS: our coaches is prohibited meals, smoking, and to use alcohol.
• PERSONAL FORGOTTEN: normally every object found in our coach is recorded with date and destination of the trip and is stored for a year at our offices.
• CURFEW: The curfew for day trips will be met 12 hours of tape that is of the time of departure at the time of return, (see note hours of driving) Our office staff will be able to advise you if your trip requires a second driver on the basis of kilometers and hours of travel. For RETURNS than 12 hours of tape ol'orario established working with the office will be charged € 30.00 + VAT 10% per hour or part thereof.
• HOURS OF DRIVING: The new legislation (DE n.561/2006) about the driving time for drivers and presence provides services daily, 12 hours of tape work, 9 hours of driving 15 hours if the tape ' driver has 15 hours during three hours of uninterrupted rest. The commitment of the 2nd driver is expected when you exceed 9 hours driving or 15 hours of tape business, in the case of services with the commitment of the 2nd driver, the presence is mandatory for the duration of the trip. And 'established by law that all staff working six days driving to watch a day (24 hours) of rest during which it is forbidden to make services even driving tour durations.
• SEATS: According to paragraph 2, Art. 169 C.d.S. "The number of people that can take place on vehicles. ..., Including in relation to the location of the seats can not exceed that indicated in the registration certificate. It follows that infants are persons and as such should have a seat.
• TRAVEL PROGRAM: The travel plan must be agreed with the office prior to the execution of the trip in order to avoid problems down the road.
• MAINTENANCE CLEANING EQUIPMENT: our vehicles are cleaned and disinfected after each trip.
• QUESTIONNAIRE: to improve our service, only for trips of several days, we have a questionnaire rating, which will be delivered to staff from our parent guide at the end of the journey for its compilation.
• COMPLAINTS: Despite our constant attention, it is possible that something does not satisfy you, please contact the office and, if the problem is not of great importance please contact our staff.
• RESPECT: Do not vandalized the inside of the bus writing, altering, mutilating or cutting objects.
• STOPS: tops the travel required by law to be agreed between the head-group responsible for the trip and the driver..
• TREATMENT OF STAFF FOR HELP: on trips of several days driving the staff is paid by the group for meals and lodging.
• TOILET: the use of the toilet is only suitable for long journeys (over 12 hours) so-called "traveling cast. In any case where day trips are more stops the use of the toilet is not allowed, the driver is still entitled to grant or not to use the service.
• TRANSPORTATION OF THINGS: according to art. 168 C.d.S. is prohibited from carrying dangerous substances (such as cylinders). The baggage of passengers in the cargo bay is the coach cabin baggage can find housing only in the hat placed on the seats and can not be placed in the corridor between the seats or because it must support the floor of the bus. Hand luggage (backpacks, suitcases, etc. ..) that you can not find housing in the hat will be placed in the boot of the bus.
• EVENING AND NIGHTS OUT: out in the evening and / or night to be agreed with the office prior to the execution of the trip and still not be done in the evening of arrival or before departure.

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